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Vytal reusable containers and lids can be efficiently cleaned in commercial and industrial dishwashers. For optimal results, place the bowls upside down and lids either flat with the closure facing down and weighted, or upright like plates. If on-site washing is unavailable, we offer a paid washing service upon request.
You can find an overview of the weights and sizes of our reusable containers. Bowls can be neatly stacked with their lids or nested without lids to save space.
Our app requires at least iOS 12.4 or Android 6.0, though using the latest versions is recommended.
Report leaking bowls directly to our partners. They will remove the bowls from circulation and send them back to us.
Initially, we came up with the names ourselves, using famous personalities, fictional characters, or place names. Now that we need many names, we use a database of international first names.
If the container is completely broken, no action is needed. The cost will automatically be deducted from your payment method after the borrowing period ends. If only the lid or base is damaged, please return the container to a partner location and email us with a photo of the damaged item and the return location. We will refund half of the purchase price.
You can return Vytals with damaged or missing QR codes to any partner as usual. Please email us to inform us where you returned it, so we can manually unregister it. The restaurant will send the container back to us for re-labeling with a new QR code.
We use high-quality polypropylene, a highly recyclable plastic. This material is more environmentally friendly than stainless steel containers and is safe for use in freezers and microwaves (without the lid).
Sushi Containers: 75% recycled stainless steel and Tritan plastic. Made in China.
To make changes to an order placed through the Vytal app, you can cancel it within the cancellation period and place a new order. For special requests, leave a message for the restaurant in the comments field.
If the restaurant you ordered from has its own delivery service, you can give the containers back to their drivers. However, if you ordered through a third-party delivery service, this is unfortunately not possible since drivers may not return to a Vytal partner location to unregister your containers.
Yes, many of our partners allow you to pre-order and pay through the app, so you can pick up your food at the desired time without waiting or have it delivered to your home. Not all Vytal partners offer this service via our app. Partners accepting pre-orders are marked with "Pickup" or "Delivery" in the app. You can also order in reusable containers through delivery services by copying your delivery token into the comments field of the third-party app.
A Vytal container can be reused up to 200 times if handled properly. The key factor is not washing but how customers treat the container. To ensure maximum lifespan and reduce single-use packaging waste, we ask customers not to cut directly inside the containers with knives. After 10 uses, they are already more environmentally friendly than disposable packaging and save up to 30 kg of CO2 over their lifecycle compared to styrofoam or aluminum packaging.
If a Vytal reusable container is no longer usable, we take it back for controlled recycling. The containers are shredded and melted down to create new products, maintaining a circular system and completely avoiding waste. Due to current legislation, these materials cannot yet be used to produce new food containers, but we are working with processing facilities to close the loop as soon as the laws allow.
Our partners are contractually obligated to machine-wash all Vytals before issuing them, ensuring they are hygienically clean. The same regulations apply as for washing dishes used for dine-in service in restaurants.
All Vytals are dishwasher-safe for both home and industrial dishwashers. Except for sushi containers, they are also microwave-safe, though lids should not be microwaved to avoid pressure buildup.
Go to "Profile" > "My Profile" > "Delete Account" in the app. Note that this action is irreversible.
One Vytal credit equals €1. Your credit balance is displayed in your app profile. Credits are awarded for returning purchased Vytals (€5 per bowl, €2 per cup) and linking offline cards to the app (€10 credits). Credits can be used for pre-ordering meals or extending return deadlines.
If you miss the return deadline, your payment method will be charged automatically - €10 for a bowl, €4 for a cup.
When borrowing with the app (14-day period): You can still return the container after the deadline. You will be credited half of the amount as Vytal Credits. You can use these credits for pick-up pre-orders via the Vytal app with some of our partners or to extend return deadlines.
When borrowing without the app (by bank card, 9-day period): It is no longer possible to return items after expiry. The container is yours.
If you use the app, you can see your return deadline directly in the app. We’ll also send you a push notification or email reminder (if enabled).If you borrowed without the app – for example, by tapping your bank card (Tap2Borrow) – the return period is 9 days. You won’t receive a reminder, but you can always scan the QR code on the container to check how much time you have left.
If you borrowed via the Vytal app, you can use the container for free for 14 days. If that’s not enough, you can extend the borrowing period in the app by 7 days at a time – for €1 per extension.
If you borrowed by tapping your bank card on a device (Tap2Borrow), the borrowing period is 9 days. Extensions are currently not possible.
With your Vytal delivery token, you can get meals delivered from Vytal partners, whether via their websites or third-party platforms like Lieferando or Wolt. Copy the delivery token into the order comments. Restaurants will link containers to your account and pass them to drivers. The token is valid for six days for security reasons.
Yes, you can use Vytal without downloading the app or registering. There are two options:
1. Borrowing with your bank card (Tap2Borrow):
At participating partner locations, you can simply tap your bank card on a device (e.g. payment terminal or smartphone) to borrow a container. No registration is needed, and no money is charged initially. The return period in this case is 9 days.
2. Offline card:
Alternatively, you can buy an anonymous membership card for €10 at many partner locations. This allows you to borrow up to two containers at a time. Once you return them, the card is reactivated. There is no fixed return period with this option.
If no nearby partner offers offline cards, you can also order one by emailing hallo@vytal.org. Please note: the offline card is a purchase item and cannot be returned. The €10 serve as a deposit (similar to the payment method stored in the app). If you later decide to use the app, you can link the card to your account. In that case, the card’s value will be credited to your account as ten Vytal credits.
Please rinse your Vytals before returning them to ease the workload for your favorite restaurant. However, all Vytals are sanitized in industrial dishwashers before being reused.
Our containers are not intended for sale – the system is only sustainable if Vytals are returned quickly and kept in circulation.
If you borrowed a container via the app and don’t return it within 14 days, or if you used your bank card (Tap2Borrow) and miss the 9-day return period, your stored payment method will be charged automatically: €10 for a bowl and €4 for a cup.
The container then becomes yours and can be used privately. However, it can no longer be refilled by our partners, as that would return it to our system.
In the Vytal app, you can find nearby partners. Simply ask for your food or drink in a Vytal when placing your order. At pick-up, either the QR codes on the Vytals and in your app will be scanned by the partner restaurant, or you can scan the Vytals yourself. For orders placed through the app, your personal code is automatically sent to partners to link the Vytals to your account. When ordering via delivery services, copy your delivery token into the comments section.
Payment methods serve as security since Vytals are lent without a deposit. They are also used for payment if you utilize our pre-order or delivery features.
The Vytal system is completely free for customers. We are funded by our partner restaurants, who pay a small fee per Vytal filled. Even so, they usually save money, as single-use packaging often costs more than our reuse fee.
If a Vytal container is not returned within the deadline, customers are automatically charged €10 for a bowl and €4 for a cup.
If you borrowed the container without the app by tapping your bank card (Tap2Borrow), refunds are unfortunately not possible. Since the borrowing is anonymous, we cannot trace the transaction. However, if you download the Vytal app and register, we can enable refunds in such cases.
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